“The One Minute Manager”, written by Ken Blanchard and Spencer Johnson, reveals the three simple, easy-to-use One Minute Management Secrets. The One Minute Manger sets One Minute Goals with his people to make sure that they know what they are being held accountable for and what performance look like. He tries to catch them doing something right so that he can give them a One Minute Praising. Finally, if they have the skills to do something right and they don’t, he will give them a One Minute Reprimand.

(a) One Minute Goals Setting
* agree on your goals
* see what good behavior looks like
* write out each of the goal on a single sheet of paper using less than 250 words
* read and re-read each goals which requires only a minute or so each time you do it
* take a minute every once in a while out of your day to look at your performance
* see whether or not your behavior matches your goals

(b) One Minute Praisings
* tell people up front that you are going to let them know how they are doing
* praise them immediately
* tell people what they did right and be specific
* tell people how good you feel about what they did right and how it helps the organisation and the other people who work there
* stop for a moment of silence to let them “feel” how good you feel
* encourage them to do more of the same
* shake hands or touch people in a way that makes it clear that you support their success in the organisation

(c) One Minute Reprimands
* tell people beforehand that you are going to let them know how they are doing and in no uncertain terms

the first half of the reprimand
* reprimand people immediately
* tell people what they did wrong and be specific
* tell people how you feel about what they did wrong and in no uncertain terms
* stop for a few seconds of uncomfortable silence to let them “feel” how you feel

the second half of the reprimand
* shake hands or touch them in a way that lets them know you are honestly on their side
* remind them how much you value them
* reaffirm that you think well of them but not of their performance in t his situation
* realize that when the reprimand is over, it’s over

Source: “The One Minute Manager” by Ken Blanchard and Spencer Johnson. Published by HarperCollins Publishers Inc.