While I was surfing the Net for some entertainment a box suddenly pop-up saying that my computer was affected by virus and asked me to click an attached link to install the Power Anti-virus 2009 software. I ignored the message and continued with the surfing. After a while, the screen went blank and I was unable to start the computer again. I lock-on to another computer and continued with the surfing. The stupid box pop-up again with the same message. I was irritated and wanted to continue with my surfing so I clicked on the link to install the anti-virus software.

I talked to a few people and none of them have heard about Power Antivirus 2009. I search the internet and found this link http://www.enigmasoftware.com/support/powerantivirus2009-removal/

I wrote to the Customer Support Center and told them that I will not pay for the S$111.90 that was charged to my credit card. John replied saying that the Power antivirus 2009 is able to protect my computer against the most nefarious cyber-threats attempting to gain access to the computer and my personal information. I wrote back saying that I am concerned that the website saying that Power antivirus 2009 is not a genuine antivirus software. John did not come back to me.

A few days later, Albert replied saying that under the Refund Policy of License Agreement I can ask for a refund only when I face technical issues with the software which cannot be resolved with the help of customer support service. He requested that I provide him details of the problems I have experienced with the software.

I told Albert that I was looking for genuine anti-virus software and if this Power antivirus 2009 is not what I want I should not pay for it. I told Albert the technical issue is that Power antivirus 2009 is not “fit for use”. According to the Internet, the software is unable to protect my computer from virus attack. Moreover I was forced to purchase the software with the false pop-up security alert leading me to download the software. I further told Albert that a business transaction should be a buyer and seller willingly to transact with each other. I asked him whether you would be able to comment on what are written in the Internet. Albert went silent.

Later, James replied that in order to resolve the issue and find the most appropriate solution, he needs more information about the problem. He asked me to describe the problem I was experiencing in more details. I told James that he was the 3rd person I was dealing with for the same issue. I referred James to http://www.411-spyware.com/remove-power-antivirus-2009 where it is stated that Power antivirus 2009 is a fake anti-spyware. There are also many website teaching us how to remove Power antivirus 2009. I asked James for his comments on the write-ups. http://www.google.com/search?hl=en&q=Power+antivirus+2009+&btnG=Google+Search&aq=f&oq=

Finally, Fay wrote to me saying they will issue a credit note to the bank to off-set the payment. Fay gave me the steps to uninstall the software from my computer completely. I told Fay that I have already deleted the software from my computer and thank you for his understanding.

Here a lesson has been learned – install genuine anti-virus software.