Professor Albert Morabian, from the Massachusetts Institute of Technology, has done a one-to-one social communication study and discovered that communication happens on three levels:

(a) Visual – 55% (body language)
(b) Vocal – 38% (tone of vice)
(c) Verbal – 7% (words)

According to the study, visual communication is the most powerful of the three levels. During an interaction, if our words and body language are inconsistent, most properly people will believe more of what our body language says than the words we use. This is because our emotions are conveyed through our body.

There are many ways that the body communicates. Here are some examples of what some actions can mean to others.

• Rapid eye blinking
When you see someone’s eyes blinking rapidly, more than eight to ten times per minute, chances are the person disagrees with you.

• Dilated pupils
Pupils that are open suggest interest.

• Steeping fingers
This is usually a sign of power. People who want to project authority will often steeple their hands by putting them together with only the fingertips touching.

• Clenched fists
Clenched hands can indicate frustration.

• Folded arms
When people fold their arms in front or in back, they may be protecting themselves. They might also be defensive – or even chilly!

• Hands touching mouth or nose
This could be a signal that the person is lying.

• Raised eyebrow
Raised eyebrows usually mean surprise.

• Tilting head forward
Leaning forward the speaker shows interest. It means the listener is tuned in.
When the hand is supporting the head, the listener is usually bored.

• Leaning away
This posture can mean disagreement or lack of interest. If the listener suddenly
lean back, change the subject or direction of the conversation.

• Drumming fingers
This gesture could mean frustration or irritation.

Source: “Knockout Presentation – How to deliver your message with ……” by Diana DiResta. Published by Raffles, an imprint of SNP Editions Pte Ltd.